Our Guarantee Policy
Before ordering, please make sure the substituted remote has all the buttons you need. Because it is a substitute, it WILL usually have different buttons. The substitute may have some absent buttons that your original remote may have had; if those buttons are not on the substitute, you may not be able to control the features of your equipment that those buttons operate. Check the images to compare buttons. We guarantee that the substitute we offer to replace your original equipment remote will work the intended equipment and be compatible without any programming unless otherwise noted. Please always click on the link to view the substitutes' page's for more information about the substitute remote. (excluding universal remotes, obviously)
If the remote doesn't work due to a compatibility issue, we will take full responsibility for the exchange or refund. Please read the description or look closely at the pictures to ensure the replacement remote has all the functions/buttons you need.
Price Match Information:
We only price match under certain conditions. If you find any original manufacturers remote cheaper, please let us know, and we will adjust our price if possible. We try to keep our prices at or below the manufacturer's retail. We do offer Price Matching when possible with competitor in-stock items only. We will ask for proof (link). E-bay, Amazon, and similar sites, including non-US companies, don't qualify.
All items (new and refurbished) come with a limited warranty from defects under regular use* for 60-days (or 1-Year for ANDERIC® brand remotes) unless otherwise stated in the product page's product description. If the product breaks or stops working for you within 60 days from the purchase date, we will replace it.
Please read the Return Policy page if you receive your remote, and it does not work right out of the package (non-universals).
*Regular use - is defined as using the product under normal circumstances the way the product is supposed to operate. Normal wear and tear and the occasional dropping of the product is considered normal use. Examples of non-normal use: dropping the product in water, animals chewing the product or hospitality use.
It is at our discretion whether to accept or deny a claim.
Universal Remotes NON-Guarantee Information:
All Universal remotes are NOT guaranteed to be compatible with your unit, as they are universals. Even if the description says it will work your brand unit, it may not work your specific model. We will refund all but the shipping and restock fee if returning a Universal remote.
We appreciate your business and will try to make your purchase with us as pleasant as possible. If you need to contact us for any reason, you can call our toll-free number at 1-855-573-6683.