Orders & Special Orders By purchasing a product from replacementremotes.com you agree that you have read this agreement. You also understand and have read the description for the product(s) you are purchasing. We try to make it clear enough for any customer to know exactly what they are purchasing. Some refurbished remotes may NOT have battery covers, if this is true we will state this in the description of the product. If you have questions about any product feel free to contact us. Special Ordered remote controls may take up to three weeks for delivery. We try our best to cut the turn around time to as short as possible. You also understand that your order may be canceled at any time. This may be due to our suppliers coming back and telling us that the product(s) are no longer available. You will only be notified by email if this happens. Give us a call if you have any questions. All refurbished remotes that do not have a battery cover will be noted in their description. These remotes will have their price already reduced to compensate for the missing battery cover. If we do not state that the remote you are purchasing does not include a battery cover than we will be glad to refund you $3.00 or have you return the remote for a full refund (we will not pay for you shipping the remote back to us). You also agree that you have read our Return Policy for any inquiries dealing with returns. If you have purchased a remote from us, and you you do not receive it within the alloted time. You may contact us, and we will do our best to help. If our shipping services has picked up the package, it is no longer our responsibility. We can give you any information about the package you need but we cannot send you another remote for free, especially if the shipping service states that they have delivered the package. If your order takes longer than expected, we will NOT upgrade your shipping to a faster method. (unless you pay for the addition postage) If the order was shipped to the wrong address and the mistake is ours, we will correct our mistake free of charge. We will not upgrade our shipping. We will ship it out the same method you purchased the remote with. In order to upgrade shipping you will have to pay extra. Repair By sending your remote/s to us for repair you agree to the following terms: There may be some cosmetic damage to the case by the process in opening the case of the remote. Most will show no signs of entry, but due to the design of some remotes it is unavoidable. We do our best to minimize cosmetic damage, but due to the large number of different remote case designs and materials, there is no guarantee that we can return it in the exact same physical shape it was before it's opened. Some case designs require that they be glued back together effectively making them only repairable once. Your remote control may take up to 3 weeks for you to receive back. There is a high chance that your remote control may NOT be able to be repaired. In this case you understand that we still charge a $10.00 fee for taking a look at it and spending our time trying to repair it. This fee also helps us pay for the shipping of this remote back to you. We will not return the remote to you until we have received payment. If remote is unrepairable then we will send it back to you with a check for the difference. Your price payed subtract $10.00 will be sent back to you. If we have a comparable replacement that will work for you, we may send the replacement along with your original without consulting you first. If you do not want us to send you a replacement you must let us know when you send in the remote. If we do send a replacement than we will keep your $23.00 or $33.00 for the repair. DO NOT SEND BATTERIES, they will not be returned. Owner's Manuals User's Guides, Owner's Manuals and Operating instructions for each individual brand products are now available On-Line in Adobe? PDF format. If you have the Acrobat Reader, you can view the document directly. You can also choose to download the file to your PC for future reference or printing. Acrobat Reader is available free from the Adobe website a link is available on the left. By purchasing an owner's manual, operating guide, or anything else in a .pdf format you (the purchaser) agree that you are aware that you are not paying for the .pdf file itself. You are paying for the server space to store and host the manual. You are also paying for the work and time our company has put into it for its research. This work consists of making sure that the information on the site is correct including our team finding the correct remote control for each manual and allowing you to access our reasearch that we have done for you. We also make sure that the individual manual is informative and corresponds to the remote control that comes with the device (DVD player, VCR, TV, etc.). We are not authorized dealers for the companies that produces the manuals, and are not liable for the information inside the manuals. Note: PDF/Printed manuals or code books are non-refundable! When purchasing a hard copy of any book, manual, pdf, code book, etc. from our site you understand that you are paying only for what our company has done to present you to the manual. This includes our work, time, ink & paper that we use in making your manual for you. You are not paying for the respected companies manual itself. We are not responsible for any manual or its content that is on our site(s).