Non-refundable items include Batteries, Keypad Repair Kit, Master/Setup Remotes, and hard copy manuals. More conditions may apply, and returns may be subject to a re-stocking fee if our staff returns a product without notice.
If we offer free shipping at the time of purchase, we may withhold our cost for shipping the item from the refund at our discretion. After returning your product(s), we will only refund the product's price in most cases. Please read our full Return Policy. For Projector Lamps and Bulbs, please read our PROJECTOR LAMPS POLICY.
International returns & exchanges
We cannot offer merchandise exchanges on orders shipped internationally, and orders shipped internationally cannot be returned unless the customer is willing to pay all shipping and importation fees. Returns-Customs, Duties, Taxes & VAT: Unfortunately, we cannot refund your original domestic and international shipping charges, and we cannot refund customs, duties, taxes, VAT, or tariffs.
More information on refunds
When issuing a refund, we can only refund back to the original payment method provided, with no exceptions. All refund checks are given to the original purchaser's name and only mailed to the billing address provided when placing the order. Exchanges are allowable for the length of the warranty period. Refunds will only be issued after the merchandise is received. We will not reimburse you for the postage spent sending the item(s) back to us. Your credit card will not be credited or given an exchange unit until we receive and inspect the item(s). Most credit card companies will post the credit to your account within 48 hours, but it may take up to 2 weeks before your credit appears.
About our warranty
All order cancellations are accepted before we ship your item(s). If we have already shipped your order, it cannot be canceled. You must follow our RETURN POLICY at this point. To cancel an order, please call us. If you email us, we may not get to your email in time before we ship; we prefer you to contact us. We can cancel all in-stock orders at any point before we ship. However, we do not guarantee we will catch your order in time before it ships.
Our return policy may change at any time without any notice. We appreciate your business and will try to make your purchase with us as pleasant as possible. If you need to contact us, call us toll-free at 1-877-671-7173.