Frequently Asked Questions


 

Website/Ordering questions - quick links:
Order has shipped, why have I not received yet, what's taking so long?
Will you substitute my remote control with another?

Is the item NEW, USED or REFURBISHED?
What is Refurbished? What do you do to refurbish remotes?
How long does it take to get my refund?
Do you pay for return shipping?
Do you accept invoices or purchase orders?
Do you do back orders?
What is a "Special Order"?
How long does my order take to ship?
Do you ship internationally? How much?
How do I return my purchase?
Is your website secure?
Is it safe to use my debit card online?
I couldn't complete my checkout. I got an error or it didn't load.
My address has changed. How can I update my order to my new address?
My email has changed. How can I update my email on my account?
How do I purchase an item?
What forms of payment do you accept?

Remote control specific questions - quick links:
Will my remote need programming?
Where can I find the manual for my remote?
Remote doesn't work, what can I do?
My batteries leaked in the remote and it stopped working. Can it be repaired?
How do I remove the battery door?


Website & Ordering Questions:

Order shipped, what's taking so long?

If your item has already shipped, we have no control over the delivery. You must contact the shipping company for more information. Also, don't forget to track your package using the link and tracking number we provided in your email when we shipped. Please direct all shipping questions to either USPS at 1-800-275-8777 or FedEx at 1-800-463-3339. If you have not received a tracking number from us please e-mail us using contact us form or call us at 1-877-671-7173 and we will be glad to tell you tracking number over the phone.


Will you substitute my remote control with another?

No. We always ship you the exact item you purchased. If by chance our inventory is off and we do not have your item, we will try and back order it and inform you at that time. If your item is discontinued, we will inform you and wait for your approval before we substitute it with another item. 
 

Is the item NEW, USED or REFURBISHED?

Believe it or not, this question is asked a lot. When viewing a product on our website, we always state the condition of the product directly beside the price. Example: "New $19.95" or "Refurbished $9.95."
 

What is Refurbished? What do you do to refurbish remotes?

All refurbished remotes we offer have not needed to be repaired. All we do to refurbish them is: test them, clean them & repackage them. Refurbished remotes could include open boxed or loose remotes that we have acquired without their packaging, product returns, or simply new remotes with scuffs or scratches on them, to where they do not look new anymore. All our refurbished remotes have the same warranty period as our new remotes and are guaranteed to work like new. Refurbished remotes may show some signs of use, scratches or scuffs. 

 

Do you accept Invoices and Purchase orders?

Yes, but first-time buyers must put a credit card on file with us.

 

How long does it take for me to get my refund?

After we receive your item(s) back, we will issue the refund within one business day. Note: depending on your bank, it may take up to 48 hours for the refund to reflect on your account.
 

Do you pay for return shipping?

No. Customers must always pay for the return postage.
 

Do you do back orders?

Yes, we will inform you upon checkout the approximate ship date of the order. If it states longer than 1 business day, this means they are not in stock and we are back ordering the item.
 

What is a "special order"?

A special order is any order in which we must “specially” back order one or more of the products purchased from our distributors, wholesalers, manufacturers, or warehouses.
 

How long does my order take to ship?

We always state the approximate shipping time frame on the product detail pages below the price. It may say, “Ships in 1 Day,” “Ships within 3-5 days,” “Ships in 7-10 days,” or it may say “ETA: [date]” for extended back ordered items. 
 

Do you ship internationally? How much?

Yes. If during checkout your country is not selectable, then we do not ship there. All shipping rates are calculated upon checking out on our website. We will give you the rates and different shipping methods (if available) for you to choose during the checkout process.
 

How can I return my purchase?

Please refer to OUR RETURN POLICY first. In order to return the item(s), Please package the product(s) in a box or the package it was sent to you in. Include the order number or a copy of the receipt inside the package along with the product(s) you are returning. Apply postage to the package and return it to:
 
Replacement Remotes
Attn: Returns Dept.
4945 Reynolda Road
Winston Salem, NC 27106
 

Is your website secure?

Yes. Our servers are monitored and have been approved secure. We have our PCI certificate, this means we are safe from intrusions, viruses, malware and security breaches. Our SSL certificate is through COMODO. Our payment processor is through PayPal for all credit/debit card processing. 

 

Is it safe to use my debit card online?

Yes. All credit/debit cards entered into our website, is automatically encrypted and cannot be retrieved and read by anyone, even our staff.
 

I couldn't complete my checkout. I got an error or it didn't load.

We apologize for the problem. You can either try placing the order on our website again later or you can call us, we should be able to pull up your incomplete order and complete it for you over the phone. Please do not worry, if you see the charge come through on your bank account, your order was successfully submitted to us, even if you feel otherwise. You can always call us to confirm at 1-855-5-REMOTE.

 

My address has changed, how can I update my order to my new address?

You must call us at 1-855-5-REMOTE to change your address for fastest response. You may also email us informing us of the new address, but be warned, we may not get to your email in time before your order is shipped.

 

My email has changed, how can I update my email on my account?

You must call or email us at any time. We must change your email in our system for you.
 

How do I purchase an item?

You can search or browse to the item on our website or you may call us and we will be glad to take the order over the phone. 
 

What forms of payment do you accept?

We accept MASTERCARD, VISA, AMERICAN EXPRESS, DISCOVER, CHECK, MONEY ORDER, APPLE PAY & PAYPAL.

 

Remote Controls specific Questions:

 

Will my remote need programming?

No, unless the remote you are purchasing is stated to be a "universal," then maybe. Please read the description for the product in question. If we replace your original equipment remote with a substitute remote, you will not have to program it. We will only substitute remotes that we know will work for your unit by simply installing the batteries. If you want to make sure, you can always call us at 1-877-671-7173 or EMAIL


Remote doesn't work, what can I do?

Many reasons could result in your remote not working with your unit, some of them are:

• Batteries are not working and not installed correctly
• Try rolling the batteries inside the battery compartment. This sometimes works as the springs are not making a good connection to the batteries.

• Remote may not be compatible with your equipment. Most likely if you purchased it from us, it is compatible.

• Make sure your remote does not need programming. It shouldn't unless we specified that it was a universal remote. 
• Remote needs to be paired with your TV. Please refer to your TV's operating manual for instructions.

• Your Unit's Infra-red receiving diode has gone bad. This is usually the case with older TVs and VCRs.

• Your remote is broke. This could be possible if the shipping company was not careful enough when shipping it. We always test the remotes and make sure they are working before they leave our facility
• Please also refer to our "Product Description" area on our product detail page for the remote to see if there are any special instructions. 


Where can I find the manual for my remote?

Because most of the remotes are original equipment remotes, all instructions for the remote is located in the owners manual of your unit. If you do not have the manual of the unit, find your model number of your TV (DVD player, etc.) and search our site for it. If we have it, it will show and all information about the remote (including codes) will be located in the owner's manual.
 

The batteries leaked in my remote and it stopped working. Can it be repaired?

Yes. Please go to our Repair Page and we will step you through the repair process. 
 

How do I remove the battery door?

If your battery door is hard to find or you do not know how to remove it, please locate the operating manual for that remote, or if the remote originally came with a unit (i.e. TV), then you must locate your TV's operating manual. Inside the manual will be instructions and pictures on how to remove the battery door and change the batteries. Click here to see animated images on how to remove the battery door.
 

 

 
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