All projection lamps and bulbs are under warranty for six months from purchase date. Refunds, not replacements, will be issued for all returns; if a replacement is required, please place an order additional order for the item. All returns must be double-boxed and Prior authorization from Replacement Remotes must be confirmed before the return. Refunds will be issued after returns are received and inspected.
1. All returns must be double-boxed with sufficient padding (We suggest reusing our boxes and padding).
2. All returns must be returned in EXACTLY the same condition as the way it was shipped. Lamp box must be returned as well (a box that houses the lamp with identifying sticker on it).
3. Place copy of your receipt, or note with your ORDER NUMBER and REASON FOR RETURN inside a package.
4. You must call us at 1-855-573-6683 to acknowledge return.
• You will not be reimbursed for any shipping charges (for returning the item, or original shipping paid) unless otherwise stated by RR staff.
• If lamp boxing is damaged, a $5.00 fee will be charged.