All projection lamps and bulbs are under warranty for six months from the purchase date. Refunds, not replacements, will be issued for all returns; if a replacement is required, please order an additional order for the item. All returns must be double-boxed, and all returns must have prior authorization from Replacement Remotes must be confirmed before the return. Refunds will be issued after returns are received and inspected.
Requirements for return:
1. All returns must be double-boxed with sufficient padding (We suggest reusing our boxes and padding).
2. All returns must be returned in the same condition as when shipped. You must return the lamp and the original lamp box (the box that came with the lamp that has the identifying stickers).
3. Place a copy of your receipt, or note with your ORDER NUMBER and REASON FOR RETURN inside a package.
4. You must call us at 1-855-573-6683 to acknowledge your return.
Notes on returns:
• You will not be reimbursed for any shipping charges (for returning the item or original shipping paid) unless stated by RR staff.
• If lamp boxing is damaged, we will charge a $5.00 fee.