All I have to do for a refund is the following: In order to return the item(s), Please package the product(s) in a box or the package it was sent to you in. Include the order number or a copy of the receipt inside the package along with the product(s) you are returning.
Apply postage to the package and return it to: Replacement Remotes Attn: Returns Dept. 4945 Reynolda Road Winston Salem, NC 27106
So, I followed the above instructions and all I have to do now is wait for my refund.