Remotes received worked as advertised. However, do not feel that the first one I received was "NEW", but worked well. I only received 1 of 5 originally ordered remotes but the customer service person addressed the issue and I had the remaining remotes in short order. I'd give Customer Service 7 out of 5 stars as this was an issue they resolved quickly. This is a great Universal Remote for all types of equipment and at a very reasonable price compared to others on the market.