Order Status
Please enter your Lastname: And Order ID: Or Your E-Mail Address: (the last order's status will be retrieved)

Repair Order Status
Please enter your Lastname: And Repair Order ID: Or Your E-Mail Address: (the last repair order's status will be retrieved)

Order Status Clarifications

Special Order New - This means that we have already ordered your remote(s) from our suppliers. We are now waiting for your remote(s) to arrive in our hands. Once we receive the remote(s) and have shipped them, the order status will change to "Order Shipped." If this order status stays in "Special Order New" for more than 1 week please give us a call, and we will take a look at your order. NOTE: Your credit card will not be charged until we have received your remote(s) from our suppliers and have shipped them to you.

Special Order Pending - This means that you have recently placed your order and we have not had a chance to order your remote(s) from our suppliers yet. Your order status should change to "Special Order New" by the following business day. NOTE: Your credit card will not be charged until we have received your remote(s) from our suppliers and have shipped them to you.

New Orders - This means that you have recently placed your order and we have not yet filled your order. Your order status should change to "Order Shipped" once we have completed fulfilling your order. Your order will be shipped by the next business day.

New Orders Offline - This means that we are waiting on you to send in a check or money order so that we can continue your order. Once a check or Money Order has been received your order status will change to "New Orders" and will be shipped by the next business day.

Canceled - This means your order has been canceled either by you or by us. If your order was canceled by us you should have received an email stating the cause to why your order was canceled. If you did not get an email or you didn't supply us with your email then you can call us to see why your order was canceled. Usually if your order was canceled by us its because we could no longer get the remote(s) you ordered.

In Process - This means that your order is currently being filled by our staff. Your order should be shipped today. If you check back with us later today your order status should say "Order Shipped."

Incomplete Orders - This means that something went wrong during your ordering process and we did NOT get all your information for completing your order. Please give us a call at (336) 969-1842 as soon as possible.

Order Shipped - This means your order has already been filled and shipped. It is on its way to you. If you would like a tracking number please give us a call. Depending on your shipping method you chose at checkout, this will determine how long it will take to reach you. All orders should not take longer then 5 business days from the ship date to be delivered.

Pending - This means that something went wrong during your ordering process and we did NOT get all your information for completing your order. Please give us a call at (336) 969-1842 as soon as possible.

Pending Payment - This means we are waiting to receive a payment from you to continue your order. Please give us a call for more information.

Pending Payment Shipped - This means that we already shipped your order but are still waiting a payment from you. Please send payment as soon as possible. Or give us a call at (336) 969-1842 to pay by credit card.

Refunded - This means that we refunded your order. this means that you have returned the remote(s) you purchased and we have received and processed the return. We have credited your credit card for the return. If you do not see a credit posted to your account within 2 weeks please give us a call.

Shipped Partial Order - This means that we only shipped some of the products and are waiting to get the rest of you order to arrive from our suppliers. Please give us a call for more information.